Privacy policy
At ArabNest, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our store. By using our services, you agree to the terms outlined below.
1. Personal Information We Collect
We may collect personal information you provide or that is generated through your use of our services, including:
Contact details: name, email, phone number, billing and shipping addresses
Order and transaction information: products purchased, returns, COD payments, and shipping details
Device and usage data: IP address, browser type, and interactions with our website
Communications: inquiries, support requests, or other messages you send us
2. How We Use Your Information
We use your information to:
Process and fulfill your orders, including shipping through our logistics partner Zambeel in the UAE
Provide customer support and respond to inquiries
Offer a personalized shopping experience, including product recommendations
Send marketing communications (you can opt out anytime)
Detect and prevent fraud, and ensure a secure shopping experience
Comply with legal obligations
Note: For Cash on Delivery (COD) orders, payment information is used only to verify successful delivery.
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
Zambeel for order fulfillment
Shopify and service providers that help us manage payments, analytics, and marketing
Law enforcement or government authorities if required by law
4. Cookies & Tracking
We use cookies and similar technologies to improve your shopping experience, track site usage, and show relevant advertising. You can manage cookies through your browser settings.
5. Your Rights
Depending on your location, you may have rights to:
Access the personal information we hold about you
Correct or update your personal information
Delete your information where permitted by law
Opt out of marketing communications
You can exercise these rights by contacting us at the email below.
6. Security & Retention
We take reasonable steps to protect your information but cannot guarantee perfect security. Your data is retained only as long as necessary to fulfill orders, comply with laws, or resolve disputes.
7. Third-Party Links
Our store may contain links to other websites. We are not responsible for their privacy practices or content.
8. International Transfers
Your information may be processed outside the UAE by Shopify or service providers. We ensure adequate protection for such transfers.
9. Contact Us
For shipping-related inquiries or assistance, please contact us at:
📧 contactteam.usn@gmail.com
Or reach us on WhatsApp:
+92 349 1196 476 📲